AlloEh Terms of Service

Last updated: 12 September 2026

These terms apply to everyone who uses AlloEh: customers, drivers, and shops. By creating an account or using the app you agree to this page. AlloEh is a technology platform in Lebanon (launch area: Shmustar and nearby towns). Drivers and shops are independent partners, not employees.

1. Service

AlloEh connects riders, drivers, businesses, and delivery partners. We do not own the vehicles or the shops. We show prices before you confirm. Cash on delivery is the launch payment method.

2. Your account

You must give a real phone number and accurate profile details. You are responsible for activity on your account. One person should not open many accounts to abuse offers. We may suspend or delete an account that breaks these rules.

3. Rides and deliveries

Fares and delivery fees are shown before you confirm. Confirm receipt of food and packages in the app. Cancelling after a driver is assigned may incur a fee. Report a problem in the app within 24 hours.

4. Disclaimer and liability

AlloEh is a technology platform only. We are not a transport company and we do not employ drivers. AlloEh is not responsible for accidents, injuries, death, or property damage that happen to drivers, riders, or other people while someone is using the app. We are not liable for items lost or damaged during delivery beyond what Lebanese law requires.

5. Drivers — licence and risk

By applying to drive you confirm you have a valid licence, will obey traffic laws, will keep required documents and insurance, and accept all risk of operating your vehicle. AlloEh does not guarantee earnings. Checking the driver disclaimer in the app is required.

6. Drivers — what is allowed and what is not

Drive and deliver the way a serious partner would on Uber or DoorDash: polite, honest, and safe.

You must:

• Treat customers, shops, and other drivers with respect.
• Deliver the exact order to the correct address.
• Keep food and packages closed, clean, and untouched.
• Follow the road rules and drive carefully.
• Use the app honestly (real location, real photos, real status).

You must not:

• Steal food, packages, money, or anything that belongs to a customer or a shop.
• Open, eat, taste, or swap an order.
• Ask for extra money that is not in the app fare.
• Harass, insult, threaten, or touch anyone inappropriately.
• Fake a delivery, fake a photo, or lie about a trip.
• Refuse a job after accepting it without a real safety or vehicle reason.

Theft or abuse can get your account banned and may be reported to the police. AlloEh can withhold or review earnings tied to a disputed job.

7. Customers — what is allowed and what is not

Be respectful, the same way you would treat a driver on Uber or DoorDash.

You must:

• Give a correct pickup and drop-off, and be reachable by phone.
• Pay the cash amount shown in the app when that is the method.
• Receive the rider or the order at the door when you can.
• Speak politely to drivers and shops.

You must not:

• Make a false claim (for example “I did not receive it” when you did).
• Lie about missing items, cold food, or a bad ride to get a refund you do not deserve.
• Insult, threaten, or harass a driver or a shop.
• Ask a driver to break the law or to go far outside the service area after the trip started without agreeing a new fare.
• Use someone else’s phone number or a fake story to get promo discounts.

False claims can get your account suspended. We may refuse refunds when the driver or shop evidence does not match the claim.

8. Shops

Shops must list real products and prices, pack the right order, and mark the shop open or closed honestly. Do not hand the driver anything illegal or dangerous. Do not ask the driver to take cash that is not part of the AlloEh order.

9. If someone breaks the rules

We may warn, suspend, or permanently ban an account. For theft, assault, or fraud we may share needed details with the police. To report a problem: use Profile → Help in the app, or call 81 113 435.

Using AlloEh means you have read this page, including the driver and customer rules and the disclaimer.

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